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In the simplest terms, managed hosting is a service model wherein a business leases server hardware from a third-party provider rather than purchasing and maintaining its own infrastructure. Most web hosts offer multiple levels of support for this service model, from unmanaged (or self-managed) hosting where the business handles anything not directly hardware-related to a fully-managed approach where the provider takes care of just about everything.
Liquid Web’s support tiers are backed by the Most Helpful Humans in Hosting and proven to be the best with industry-leading NPS scores. A good support team should always be there to help you 24/7/365.