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Communication Service Providers (CSPs) manage millions of CPE (Customer Premises Equipment) like broadband routers, Wi-Fi gateways, and more. Traditionally, most of these devices have been managed by standards such as TR-069 (CPE WAN Management Protocol or CWMP) from Broadband Forum. However, although TR-069 has been effective for basic management and configuration, it presents drawbacks in feedback speed and scalability. Given these limitations and the rising demand for enhanced, real-time device management, many CSPs are migrating to the Broadband Forum’s User Services Platform (USP) or TR-369. USP, being a more modern standard, offers advantages such as faster feedback loops, increased scalability to accommodate the surging number of connected devices, improved security mechanisms, and the flexibility to support next-generation services and applications via its multi-controller support. As the CPE ecosystem expands and customer demands evolve, adopting standards like USP becomes essential for CSPs to make sure of optimal service delivery and customer experience.
CSPs have traditionally incorporated TR-069 agents on their CPEs, and the migration path to the newer TR-369 (USP) isn’t uniform across the board. Although certain providers are keen on making a full transition to the TR-369 stack, others perceive value in maintaining their TR-069 agents on CPEs, especially for specific command and control use cases. Notably, these use cases often pertain to tasks like firmware upgrades and speed tests. One primary reason for this dual approach is the robustness and proven reliability of TR-069 for these particular functions. Another significant consideration is the deep-rooted integration of TR-069 ACS (Auto configuration server) with existing Operational Support Systems (OSS) and Business Support Systems (BSS), which can make a migration time-consuming and costly. By retaining specific TR-069 functionalities, CSPs can make sure of a smoother transitional period and capitalize on tried-and-tested methodologies while embracing the capabilities of TR-369. Although these standards lay the foundation for CPE management, the advent of cloud technologies also offers a fresh perspective on it.