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Liquid Web’s Support Technician III in the Managed Apps Support department, Alissa Castillo, on why she loves solving problems for customers, what motivates her, and her hopes for the future of women in tech.
“Being very empathetic naturally, I think, has also helped me with providing good customer service and wanting to make sure our customers are taken care of. Overall, I have a great mix of qualities that have helped me be successful as a support technician.”
Alissa Castillo was born and raised in Apple Valley, California and enjoyed growing up in the High Desert, living close to her grandparents. In high school, she was a shy student interested in computers and loved art classes. When she was 19, Castillo’s family moved to Texas in the Dallas-Fort Worth Metroplex. She lived there for 11 years before moving to North Alabama in 2009, where she now lives with her husband and two daughters and enjoys spending time with her family.