Capita Transforms Customer Service with Amazon Connect’s AI-Powered Solutions

Across industries, from telecommunications providers to government agencies, delivering seamless and personalized experiences is paramount for building strong relationships with customers and citizens. Traditional contact center solutions often struggle to meet the unique needs of modern enterprises and public sector Continue reading Capita Transforms Customer Service with Amazon Connect’s AI-Powered Solutions

How manufacturers are leveraging Amazon Q Business to increase productivity

Manufacturers are constantly seeking ways to streamline operations and maximize productivity. With the advent of generative AI, manufacturing companies now have powerful capabilities to boost efficiency across various aspects of their business. From accelerating product development and assembly to extending Continue reading How manufacturers are leveraging Amazon Q Business to increase productivity

Amazon Fresh saves shoppers time and drives satisfaction with Dash Cart

How smart-cart technology drives repeat shoppers and 10% spend over traditional checkout Amazon Fresh offers a seamless grocery shopping experience, whether customers shop in store or online. Its customer-obsessed shopping environment focuses on continuous improvement, providing customers with more convenient choices. Seeking Continue reading Amazon Fresh saves shoppers time and drives satisfaction with Dash Cart

AWS Weekly Roundup: New AWS Heroes, Amazon API Gateway, Amazon Q and more (June 10, 2024)

In the last AWS Weekly Roundup, Channy reminded us on how life has ups and downs. It’s just how life is. But, that doesn’t mean that we should do it alone. Farouq Mousa, AWS Community Builder, is fighting brain cancer Continue reading AWS Weekly Roundup: New AWS Heroes, Amazon API Gateway, Amazon Q and more (June 10, 2024)

Roaming Optimization using Global Presence of AWS: SK Telecom Roaming Edge Cloud

Communication Service Providers (CSPs) are exploring public cloud hosting of network functions, driven by industry transformation. One promising use case is hosting a network function on AWS for outbound roaming subscribers, leveraging AWS’s global infrastructure and enabling enhanced user experience. Continue reading Roaming Optimization using Global Presence of AWS: SK Telecom Roaming Edge Cloud

Microsoft, Meta, Google Launch New AI Connectivity Standard for Data Centers

Google, AMD, Meta, Microsoft, and other leading technology vendors have introduced a new industry standard aimed at enhancing AI connectivity in data centers. The Ultra Accelerator Link (UALink) is designed to boost performance and deployment flexibility in AI computing clusters Continue reading Microsoft, Meta, Google Launch New AI Connectivity Standard for Data Centers

PHP Addresses Critical RCE Flaw Potentially Impacting Millions of Servers

A critical remote code execution (RCE) vulnerability has been discovered in PHP for Windows, affecting version 5.x and earlier, potentially impacting millions of servers globally. Researchers at cybersecurity firm DEVCORE identified the flaw, tracked as CVE-2024-4577. via GIPHY This vulnerability Continue reading PHP Addresses Critical RCE Flaw Potentially Impacting Millions of Servers

Sticky Werewolf Expands Cyber Attack Targets in Russia and Belarus

Cybersecurity researchers have revealed new details about the threat actor Sticky Werewolf, which has recently expanded its cyber attack campaigns to include entities in Russia and Belarus. Recent phishing attacks targeted a pharmaceutical company, a Russian microbiology and vaccine research Continue reading Sticky Werewolf Expands Cyber Attack Targets in Russia and Belarus