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Companies seeking to manage buildings successfully and safely for their customers face increasingly complex challenges. And the complexity of management and maintenance increases in buildings that are essential to society. Facilities for healthcare, manufacturing, and criminal justice, for example, can’t operate if their equipment is down. They must also meet strict regulations, compliance, and safety standards.
CGL Facility Management (CGL) knows just how difficult it is to achieve efficiency in building maintenance. Its over 400 maintenance technicians are responsible for helping more than 25 million square feet of facilities across the United States to operate well. However, technicians had limited access to the necessary information to repair equipment. Unless technicians had the institutional knowledge to fix something, they’d have to retreat to their offices to search for the solution in binders or on a computer, wasting precious time.