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If you manage a contact center, then you know the critical role that agents play in helping your organization build customer trust and loyalty. Those of us who’ve reached out to a contact center know how important agents are with Continue reading New generative AI features in Amazon Connect, including Amazon Q, facilitate improved contact center service
Companies seeking to manage buildings successfully and safely for their customers face increasingly complex challenges. And the complexity of management and maintenance increases in buildings that are essential to society. Facilities for healthcare, manufacturing, and criminal justice, for example, can’t Continue reading CGL Facility Management’s Technicians Use an App from AWS Partner QModo AI to Fix Equipment Fast
In today’s fast-paced world, mobile adoption is critical for any industry looking to stay ahead of the competition. The hotel industry is no exception. Guests want mobile options, and the benefits of mobile adoption for hotels are tenfold. Mobile adoption Continue reading Drive Hotel Mobile Adoption with Conversations by NLX