via aws.amazon.com => original post link
Remote vehicle diagnostics is the ability to remotely detect and diagnose vehicle malfunctions. Connected mobility and improvements in On-Board Diagnostics (OBD) have made it possible to remotely diagnose vehicle malfunctions. Prior to connected vehicles the repair process was reactive. Service centers had little insight into vehicle malfunctions until they were brought in and inspected. Service technicians spent valuable time diagnosing problems, creating estimates, and ordering parts before repairs were made. Mean Time to Repair (MTTR) is affected by time waiting for inspection, work authorization, and parts. With remote vehicle diagnostics, these processes can be done before the vehicle arrives at the shop for repair. Utilizing this capability is important for service centers and fleet operators to keep up with maintenance and repair of the growing number of vehicles.
Service centers and fleet operators face challenges to implement a scalable remote vehicle diagnostics solution. The solution must collect only the data necessary for remotely diagnosing the problem to keep costs low. The solution must engage with the customer once the issue is detected and support omnichannel communication to keep the customer engaged. Finally, the solution must keep track of the repair throughout the repair workflow and provide integration with other systems.