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In this blog, we demonstrate the capabilities of the digital front door using AWS services. The reader will understand the approach used to store a plan benefits document, create embeddings, process the user questions, and deliver an interactive chatbot. By demystifying policy details, healthcare payors can create a member experience that works better for everyone.
Healthcare payors are constantly seeking innovative ways to improve patient experience and engagement. One common issue that affects patient experience and engagement is understanding plan benefits documents. These are confusing, lengthy documents that patients must deal with to understand their plan benefits and coverage. Too often, patients are left in the dark about their healthcare coverage and what they owe, leading to financial hardship and avoidance of care.